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POSITION:  HOME - Policy

RETURN & EXCHANGE

A Return Authorization number must be requested within 7 days of the order's delivery date. The item(s) must be not worn, altered or washed and must be returned in its original condition with original shoe boxes or hang tags attached. All sale items are Final Sale. We do not accept returns for headwear, undergarments or earrings. Original shipping fees are not refundable. WE only allow for exchange or a web credit and WE DO NOT OFFER REFUNDS on your original order.  All returns must be authorized by Social Butterfly Boutique prior to the return. To request for an authorization, please send an email to info@socialbutterflyboutique.com. Please remember that returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a Return Authorization number or that does not comply with the above may be denied at the discretion of Social Butterfly Boutique. The customer is responsible for cost of return shipping including any taxes, duties and/or brokerage charges that may occur on the return parcel.

ORDER & PAYMENT

We accept payment by Paypal (verified users only). All listed prices are in Canadian dollars. Please allow 1-3 business days to process an order before it is shipped. Once order is shipped we will notify you with a Canada Post email stating the tracking number. 

ITEM AVAILABILITY

The merchandise available on SocialButterflyBoutique.com is subject to change. Despite our efforts in updating the website merchandise with our stock, some popular items that appear on the website may be out of stock due to higher demand. In this case you will receive refund to your paypal account.

SHIPPING WITHIN CANADA/USA

SocialButterflyBoutique.com uses Canada Post and will always provide customers with an email confirmation along with tracking number. 

INTERNATIONAL SHIPPING
 Please contact info@socialbutterflyboutique.com with your address details so we can give you a quote.
 
STORE GIFT CARDS
Unfortunately Store Gift cards are not accepted on Socialbutterflyboutique.com they will only be valid in-store at this time.

 


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315 Danforth Av
Toronto, ON M4K 1N7
416-466-5872

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